Remote Support allows us to provide assistance without setting foot on your property. That means we can support your IT systems 24x7x365 to provide the solutions you need when you need it. 95% of your tech issues can be resolved in less than 10 minutes remotely.
Our remote support services will enable you to recoup lost productivity due to slow computers, equipment failures, connectivity issues, or any other tech woes. We’ll install system updates, implement new technology, and carry out advanced security measures to ensure you don’t miss a beat!
I think my computer has a virus, can you still fix it?
Yes. We can still connect to your computer and remove the virus infection by just entering a few special commands on your keyboard. Once we connect to your computer – we’ll get to work right away and remove the virus causing the issue.
Do I need to pay before you fix my computer
Before each repair – we will authorize a credit card for the full costs of the repair or send you an invoice to your email address. If we’re unable to successfully repair your computer – you will not be charged.
Are there any additional fees/costs?
Besides local taxes, no additional hidden fees will be added or charged to you. Chesnet is completely transparent with you, so you will be asked prior to anything being performed that may incur any additional fees.
Is the software safe to run on my computer?
will you be able to see everything i do on my computer?
Only during the remote support session. We will never access personal areas of your computer without your permission and only if needed to successfully repair your computer. Please close any personal or confidential information on your screen.